Cancellation & refund terms.

Business Unboxed is the name of the programme. It is operated by VERVE CREATIVE SOLUTIONS (OXFORD) LIMITED (company number 07450884), which is the contracting party responsible for programme bookings, payments and these terms.

A place on the Business Unboxed 8-Week Group Programme is confirmed when your first payment has been successfully received through an authorised Business Unboxed payment page. Places are limited and allocated in the order that confirmed bookings are received.

By choosing the payment plan, you authorise VERVE CREATIVE SOLUTIONS (OXFORD) LIMITED to collect the seven further weekly payments from the card used at checkout, beginning on 1 October 2026. The payment plan is a commitment to pay the full payment-plan price, subject to the cancellation terms below.

The VAT treatment shown at checkout and on your invoice or receipt will apply.

We understand that plans can change. If you need to cancel, please email [email protected] as soon as possible, quoting the name used for the booking. A cancellation is effective only once we have acknowledged it in writing.

For the October 2026 programme, the start date is Monday 5 October 2026. Any approved refund will be returned to the original payment method within 10 business days of confirmation.

The programme is designed as a live, small-group experience. If you are unable to attend a session, we cannot offer a refund, partial refund, credit or replacement session.

Where reasonably possible, we may share materials provided to the group. This is not guaranteed and is not a substitute for attendance.

We aim to deliver the programme as advertised. We may need to make reasonable changes to the facilitator, venue, format, timetable or session content where this does not materially reduce the overall value of the programme.

If we cancel the programme before it starts, or postpone it to a date you cannot attend, you may choose either:

• a full refund of all programme fees paid; or
• a transfer of your booking to the next available programme date.

If a session cannot take place because of circumstances outside our reasonable control, including severe weather, venue closure, illness, transport disruption, government restrictions or other events beyond our control, we may rearrange the session, use an appropriate online format, or offer an alternative date. We will take reasonable steps to give you notice and provide a fair alternative.

Our liability is limited to the programme fees paid. We are not responsible for indirect costs or losses, including travel, accommodation, loss of earnings or business interruption.

Business Unboxed is intended to be a constructive, respectful and confidential small-group environment. We may ask an attendee to leave the programme if their conduct is disruptive, abusive, discriminatory, unsafe or materially affects the experience of others. In these circumstances, no refund will be due.

The programme provides business education, practical guidance, facilitation and peer discussion. It does not provide legal, financial, tax, investment, employment or other regulated professional advice.

We cannot guarantee a particular business result, financial outcome, increase in sales, time saving or other result. Each participant remains responsible for their own decisions, actions and use of information shared during the programme.

Nothing in these terms is intended to exclude or limit any rights that cannot be excluded or limited by law. If you are purchasing as a consumer rather than in the course of a business, you may have additional statutory rights.